Return and Refund Policy

Returns
Only product purchased directly from Real Gone Music will be considered for approval to be returned. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The only exception is if the item you received is defective and this was determined after it was opened or played.

Gift cards cannot be returned.

To complete your return, please email orders@realgonemusic.com a brief description and please include your receipt or proof of purchase from us. We will then email you back a Return Authorization number and shipping instructions.

Refunds
Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@realgonemusic.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@realgonemusic.com for detailed instructions.

 

Shipping
To return your product, after you receive your Return Authorization number you should mail your product to: 960 N Tustin Street #393 Orange CA 92867 U.S.A.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.